Privacy Policy

1. Your Information

a) The collected data referred to as ‘Your Information’ refers to the collated details including but not limited to your name, contact details, preferences and special needs or requirements that you supply to us, or is supplied to us by a third party. This data is collected every time you request information from us or contact us. It is your responsibility to ensure that any other member of your party that you supply us any details of is aware and consents to our Privacy Policy.

2. Our use of Your Information

a) We may collect and process your information for the purposes of administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, marketing, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection.

b) Information construed as Sensitive Personal Data under the Data Protection Act 1998 will only be collected with your express consent..

c) If you do not agree to Our Use of Your Information above, we cannot engage with you.

3. Marketing

a) The Silk Road Society, The Travel Scientists, CEMS Ltd and chosen partners may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions. You will be given the opportunity on every communication to opt-out of this.

b) You may indicate your preference regarding receiving third party direct marketing material.

4. Your Rights

a) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a €20 fee) and to correct any inaccuracies.

b) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.

c) For a list of relevant brands, please send us your request.

5. Cookies and Links to other websites

1. If our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies.

2. Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.

6. Monitoring

a) To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record:
I. telephone calls
II. transactions and activities at all points of contact
III. web traffic activities
IV. social media

All recordings and derivative materials are and shall remain our sole property.

7. Security Statement

a) We have taken all reasonable steps and have in place appropriate security measures to protect your information.

8. Changes to this Policy

a) Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

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